Frequently Asked Questions

Shipping & Returns

Currency & Tax

Others

Shipping Area

We are committed to providing our customers with the best shopping experience possible. Our products ship directly from our local warehouse, and we know you'll love them!

USA ( except for Alaska, Hawaii, Puerto Rico, Guam, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific )

Shipping Fee & Delivery Time

We offer the following shipping options:

  • Free Shipping: Available for orders over $50
  • Standard Shipping: $7.99, approximately 3 to 5 business days

Checkout Currency

We display prices in local currency according to your region. All products on nu24.shop are settled in U.S dollars, and you may be charged a service fee by your bank for international purchases as well (the conversion rates differ depending on the country).

VAT,GST& HST

All product price on nu24.shop is untaxed. If your region or country charges VAT, GST, or HST, it will be calculated at checkout.

Warranty Policy

nu24 wants you to feel confident about your purchase and be completely bother free therefore our products carry a one (1) year warranty against materials and workmanship.

If proven defective due to materials or workmanship, nu24 is fully responsible to replace the gears or parts of the gears. Our warranty is only valid with the proof of purchase specifying purchase solely from nu24 or its authorized web stores. This is a one year warranty and it does not cover normal wear and tear, misuse or damage not caused by a manufacturing defect.

Please don't hesitate to contact us if you have any question/issue! Our customer support representatives will be happy to assist you.

Email us at support@nu24.shop and describe the issue. Please include your order number and mailing address for verification purposes. If applicable, please include a photo describing where the issue is, so we can provide solutions that work best for you. Based on the issue, we may replace gears/parts and generate a return label at no cost to you. In certain cases, we may choose to refund you the purchase amount.

Our one(1) year warranty only covers purchases from any of our authorized stores (eg: http://www.https://nu24.shop/ , Amazon,Walmart or Tiktok ) with a valid prove of purchases.

Legal Disclaimer

There are some inherent risks involved in using any product purchased from this website including but not limited to serious physical injury. Intended for experienced adults over 18 years of age. We will not be held liable under any circumstance for incidental or consequential loss, damage, or injury due directly or indirectly to the use of this product including any malfunction from negligence or defect. nu24 makes no claims as to the suitability of this product for any specific purpose or use. Buyer understands that the use of the product can cause possible injury or death to themselves or others. The Buyer holds our company, its agents, & affiliates harmless from any liability arising out of or relating to the use or ownership of this product. Buyer fully accepts responsibility & releases the seller for any and all personal injuries, fatal injuries, and other damages incurred as a result of the Buyer or anyone else's operation of this item.